Viksha – Shipping Policy

At Viksha, we work hard to deliver your favourite jewellery pieces safely and on time. Please read our shipping policy to understand how your orders are processed and shipped.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Time

Estimated delivery time after dispatch:

Metros: 3–5 days
Other Cities: 4–7 days
Remote Areas: 7–10 days

Delivery times may vary due to courier delays, weather, or festive load.

3. Shipping Charges

Shipping charges will be displayed during checkout.
Free shipping may be available during sales or special offers.

4. Order Tracking

Once your order is shipped, you will receive:

A tracking link via email or SMS
Updates on order movement by the courier partner

You can track your order anytime using the provided link.

5. Incorrect Address / Failed Delivery

Please ensure your address, pin code, and phone number are correct.
We are not responsible for:

Delivery failures due to incorrect address
Customer not being available at the time of delivery

In such cases, the order may be returned to us or cancelled by the courier.

6. Damaged / Tampered Package

If the parcel looks tampered or damaged at delivery:

Do not accept it
Take photos/videos of the package
Contact us immediately

This helps us raise a claim with the courier.

7. Return Shipping (If Applicable)

For approved returns (damaged/incorrect products only):

We will provide return instructions
Customers may need to ship the product back using the address provided
Return shipping may be covered depending on the case

8. International Shipping

Currently, we do not offer international shipping.
We will update this section once we expand.

9. Contact Us for Shipping Queries

If you have questions about your order or delivery:

Email: vikshaa07@gmail.com
Instagram: @viksha.co

We’re always here to help 🤍